All returns will be provided store credit unless we made an error and shipped you an incorrect or damaged item. You do not need an RMA number, but your original sales receipt, packing slip.
Please open a ticket by going to the "Contact Us" page located at the bottom of every page. Please provide your personal information must accompany returns so that we can identify your order. You must also indicate the reason for the return.
On typical small apparel items returned for size exchange, you are responsible for returning the original article to us in an acceptable condition. We will ship the exchange to you by USPS First Class at no additional charge.
We do charge extra for the outbound exchange shipping. If you want an expedited shipping method (e.g., Priority or Express), we will charge extra. If the item is excessively broad and bulky, such that it is expensive to ship, we will also cost extra.
Discount Pet Deals assumes no responsibility or liability for any items that are lost or damaged during return shipping. We strongly suggest you use a shipping method with tracking on returns. We will only pay for the return shipping of the original item if we made an error and shipped you an incorrect item (more details further below).
We accept returns for store credit 20 calendar days after delivery of the product. You will not have a problem with returns if a typical apparel item was only briefly tried on but didn't fit properly. Moreover, the process was not stretched out of shape, snagged, stained, or damaged. All hair or dust removed afterward, and you preserved the manufacturer's packaging, tags, hangers, and return shipping.
All customized/personalized orders cannot be returnable.
Items must be in "new, unaltered, and unused condition" returned in a "like new, resalable condition."
Without showing signs of odor, wear (beyond trying on for size fit), stains, or damaged in any way, without signs of cleaning/washing with a soap or detergent.
Must include any manufacturer's packaging, tags, hangers, instructions as applicable.
It must not be a particular order or a custom/personalized order.
Must have all hair removed from apparel items that were tried on.
Apparel items that were tried on and returned with hair or debris are subject to a $10.00 cleaning fee or rejection. The vetting process is based solely at our discretion. Before returning, it is patting gently with cellophane or masking tape usually works well to remove hair from items that were tried on for size.
Returned items that do not conform to the above standards will be refused and will incur additional shipping charges returned to you. If you desire them to replaced; nonconforming items discarded after 20 days.
Our return address is:
Discount Pet Deals
52 Woodhaven Drive Wayne New Jersey US 07470
If you have any questions or if there is anything you don't understand, please contact us using the "Contact Us" page.
There is no restocking fee on items returned for store credit, but things must meet the acceptability requirements for returns stated above.
Shipping and Handling charges are not refundable. If you qualified for free or a reduced cost promotional shipping charge, we will deduct our actual shipping and handling costs from your store credit.
Returns of incorrect items:
If we make an error and ship you the wrong thing. We will promptly make all the arrangements to correct the situation, including the return shipping of the incorrect item, and absorb all of our costs in doing so.
Do not take matters into your own hands by returning the item as you see fit without contacting us first.
You will likely incur costs that we cannot reimburse. Contact us, and we will quickly correct the problem.
Please note that on apparel items, if you ordered a medium and received a medium, but it doesn't fit, that does not qualify as an incorrect item. In such a case we will be happy to exchange sizes for store credit, but you are responsible for shipping the original back to us as outlined above.
If you order a medium and we send you a small, that is an incorrect item, and we will arrange and pay for all shipping to correct our error.
Items defective or damaged in transit:
If an item shipped to you is faulty or damaged, please contact us immediately and do not return the item unless as instructed to when we respond. For faster service, please attach a picture and description of the damage or defect when you contact us.
We may not need the item back, and if we do, we will arrange for its return at our expense. If you return a defective or damaged item to us at your expense without contacting us first, you will likely incur costs that we cannot reimburse.
Our policy is to only remedy defects and damaged items by refund and at our discretion requiring the return of the original if necessary. We will not provide an option for a full refund to remedy a defective or damaged item, only a no-cost store credit.
If you receive a defective or damaged item and want a refund instead of store credit, we will treat it the same as the return of a non-defective, non-damaged item. You must return it to us at your cost, and S&H costs are not refundable.
Please understand that we must have this policy to discourage intentional damage by unscrupulous customers.
Please contact customer service for any further questions on returning an item.
These stay on even when I go through the carwash! Magnets are very strong. Bright colors and easy to read!
Everything was received on time. Also, item was out of stock, but company was very professional. They let me know and we replaced it with no problem with different item of same cost. Great communication. Would do business with this company again! Thank you for great service!
I think it may take awhile to train him to wear it.😉
He just flops over on his side!🤣
Very happy with the collar. Looks adorable on my Doodle. Go Irish!
Fits nicely, not to snug not too loose. Now just waiting to see when we can watch a game!!
Looks like a real jersey. Pretty solid fit too.
Love my new cat collar. It’s just the right size for my cat & we both get to show the neighbors we love Auburn.
I am satisfied with the product.
He looks charming!!
Quality material, great design. I ordered a large bc medium was sold out and it was much too large for my Boxer/Australian shepherd, so I cut it and sealed the end. Very happy with this purchase for our boy, Camden!
I was looking for a cute tag for my beagle. Snoopy was the obvious choice. Fast shipping, good price and the name is clear to read.
It was too big for her, so I did some mending! But it was a good price and I love it! Thank you!
great quality and price.
I bought a Capitals Jersey for our dog, via this website. It looks great, has held up well, and we have been nothing but pleased with it. He seems to love wearing it, and never complains when we put it on him. More recently, we adopted a second dog. It only made sense to place a purchase for a matching Capitals Jersey! A+++!!! Thank you! :) :)
I love it GO VOLS
Very Quick shipping! These are very good quality dog collars that my SF 49er pitbull furbabies will love! Thank you for the easy shopping experience!
Looks good, vibrant colors.
Buckle-Down Grateful Dead Dancing Bears Pet Collar
It looked amazing I was so pleased. And I got it super quick, very satisfied and will use y'all again!
My 8 month old kitties ( Riss and Rizzo) are looking very handsome in their new collars!
I bought this Garoppolo jersey for my Frenchie- Cooper. He’s 35lbs and the large fits him perfectly! He’s ready for Super Bowl!
Nice quality product. Fit was good
Love this Jersey for my Chihuahua! It is great quality and arrived in less than a week!
Cute jersey for Dirk Nowoofski. Quality is excellent.
I absolutely love them thank you they are a gift for my daughter im very happy with the product
A little stiff. The round slots are big, so the leash nor the walk leash does not attach through the holes!
Excellent price for adorable Denver Broncos Jersey and Denver Broncos Cheerleader dress for our two new puppies. Daddy couldn't be any prouder and I appreciated the very fair price, quality and quick shipping.
Even our dog is a Patriots fan! Love the hat and fast shipping!
Love it! Thank you!
Fast shipping, product as stated
Well made, very happy with the jersey itself...
Love it! My dog looks so cute in it and I’ve received many compliments on the dress. I’m so bummed that I didn’t even consider their move to Vegas when purchasing. Without a doubt I still love the dress!
This went over amazingly at my FFL get together. I cut the bottom and sleeves up a little as an ode to the fashion sense of our fearless leader BB. But it would've been great as is! Ordered small for my 6 lb Brussels Griffon puppy. It was a little loose, but it worked.
I can’t say my little Schatzie is thrilled with her Bronco cheerleader dress, but she looks adorable in it. It is well made. I love it!
Quick delivery and exactly what I ordered
Love it! My little guy looks so handsome
I bought our younger lab a dancing bear collar so he could be like his dad. Plastic buckle is much better than the "seatbelt" style that I had gotten him previously
Exactly as described and true to size!
Awesome :+1: great dog toy
Loos great on my pup! Ver happy with purchase.
It's a nice quality collar, and fast shipping. Unfortunately it's too big for my dog.
This collar was well made, however I had to return it. It was too large for my Scottish terrier. It was too wide and bulky.
Great quality, fits perfect will continue to buy from your company!
Awesome product two thumbs up highly recommended