Refund/Exchange Return Policy:
Please include your order number ,original sales receipt, packing slip, or your personal information must accompany returns so that we can locate your order. You must also include a notation indicating if the return is for refund, or exchange, and if for exchange you must clearly indicate the item you wish to receive in exchange, including any applicable size, color, or style options.
On typical small apparel items returned for size exchange, you are responsible for returning the original item back to us in an acceptable condition as detailed below, but we will ship the exchange to you by USPS First Class at no additional charge. Discount Pet Deals assumes no responsibility or liability for any items that are lost or damaged during return shipping and strongly suggest you use a shipping method with tracking on returns.
We accept returns for exchange or refund 60 calendar days after delivery of the product. We may extend the period during the holiday season for gifts and generally will be checking the product condition much more closely than worrying about a calendar date on non-seasonal items. If a typical apparel item was only briefly tried on but didn't fit properly, and in the process was not stretched out of shape, snagged, stained, etc., all pet hair was removed afterwards, and you preserved the manufacturer's packaging, tags, hangers, etc., you will not have a problem with returns. Customized/
Items must be in "new, unaltered, and unused condition" returned in a "like new resalable condition". In brief summary, we must receive returns
- Without showing signs of odor, wear (beyond trying on for size fit), stains, or damage in any way
- Without signs of cleaning/washing with a soap or detergent
- Must include any manufacturer's packaging, tags, hangers, instructions, etc. as applicable
- Must not be a special order or a custom/personalized order
- Must have all pet hair removed from apparel items that were tried on.
Apparel items that were tried on and returned with dog hair are subject to a $5.00 cleaning fee or rejection, solely at our discretion. Before returning, patting gently with cellophane or masking tape usually works well to remove hair from items that were tried on for size.
Returned items that do not conform to the above standards will be refused and will incur additional shipping charges to be returned to you if you desire them to be returned, otherwise nonconforming items will be discarded after 30 days.
Our return address is:
Discount Pet Deals
52 Woodhaven Drive
Wayne, NJ 07470